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Noticeboard

Welcome to the Ballyward Surgery website.

The surgery will be closed on Friday 12th July 2019.    Please ensure you order your repeat prescriptions in good time allowing at least 48hours before collection.

Reminder - we have online ordering for your repeat medicines which is our preferred way for you to order - please ask at reception for your first time unique log in so you can bypass the phone system.

When the Surgery is closed, please contact the GP Out of hours for the Southern Trust area which is 028 3839 9201. For our patients living in the South Eastern Trust Area your number is 028 9260 2204.

Reminder to all patients: Please allow 48hrs (that's two full working days ) for repeat prescriptions to be issued.

We want to empower our patients to enable them to care for themselves and their loved ones for minor ailments. The Self Care forum website is designed for patients to access information on managing their symptoms themselves and advising when to seek medical help.

WEBSITE: http://www.selfcareforum.org/ or scroll down for some more information on specific ailments

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Here are links to some common ailments:

1 Sore throat how to treat your sore throat

2 Cough in adults how to manage your cough

3 Sinus infections how to manage a sinus infection yourself

4 Earache how to manage earache symptoms

5 Fever in children how to assess a child with a temperature

Appointment system

We operate a modified appointments system based on need rather than convenience.

Ballyward surgery, like all GP surgeries in the UK, is under extreme pressure for appointments. Therefore we ask that you choose wisely according to need.

You can book a Routine 10min appointment to see the GP of choice up to 2-3 weeks ahead.

If you feel your problem is more urgent, you can Book on the Day, which opens every day that the surgery is open. Therefore you may find you have to wait a few days before being seen for a routine matter, but if your problem is URGENT or an EMERGENCY, please tell the reception so, and try to give as much information as possible to ensure you are treated in a safe and timely way.

AT BUSY TIMES WE MAY OPERATE A GP PHONE TRIAGE SYSTEM - THIS IS NOT OUR PREFERRED OPTION BUT IT DOES MEAN THAT MOST PATIENTS CAN GET TO SPEAK TO THE DOCTOR THAT DAY TO ARRANGE THE BEST PLAN FOR YOUR CARE.

Consider if the nurse can help with your query, or you can leave a message with our trained reception staff to leave a message for the GP.

GPs are extremely busy people, looking after long term sick and palliative patients, writing referrals, doing child health clinics, actioning hospital letters, speaking to specialists ,checking blood results and writing and checking prescriptions. Not to mention House visits and Practice Meetings!

Lots of small things take up our time meaning we have less time for the things we really want to do - treating our patients. So we are asking for you to CHOOSE WISELY when contacting the GP and consider if you can initiate SELF CARE for your minor ailments so the GP can spend more time with the more vulnerable and really sick patients.

Our trained reception staff adhere to a strict confidentiality policy. If you feel that your problem is of an urgent nature please tell reception staff to help ensure safe and effective care and please give as much detail as you can to facilitate this including giving an up to date contact number.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Appointments with the practice nurses can be booked online.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We always aim to give the best care to our patients and our appointments are a valuable resource which must be used responsibly.

 
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