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Noticeboard

Welcome to the Ballyward Surgery website.

The surgery will be closed on Friday 12th July 2019.    Please ensure you order your repeat prescriptions in good time allowing at least 48hours before collection.

Reminder - we have online ordering for your repeat medicines which is our preferred way for you to order - please ask at reception for your first time unique log in so you can bypass the phone system.

When the Surgery is closed, please contact the GP Out of hours for the Southern Trust area which is 028 3839 9201. For our patients living in the South Eastern Trust Area your number is 028 9260 2204.

Reminder to all patients: Please allow 48hrs (that's two full working days ) for repeat prescriptions to be issued.

We want to empower our patients to enable them to care for themselves and their loved ones for minor ailments. The Self Care forum website is designed for patients to access information on managing their symptoms themselves and advising when to seek medical help.

WEBSITE: http://www.selfcareforum.org/ or scroll down for some more information on specific ailments

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Here are links to some common ailments:

1 Sore throat how to treat your sore throat

2 Cough in adults how to manage your cough

3 Sinus infections how to manage a sinus infection yourself

4 Earache how to manage earache symptoms

5 Fever in children how to assess a child with a temperature

Latest News

Welcome to the website for Ballyward Surgery

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

There is a simplified version of the site for smart phones which automatically loads if you use a smart phone to look at the site. It's very convenient and easy to use, to request repeat medications and make appointments

A warm welcome to any new patients to the surgery. We are a small rural practice with two part-time GPs in addition to GPs in training whom our own Doctors mentor. You may be offered an appointment with a GP-in-training as well as our main GPs. GPs in training are fully qualified doctors and independant prescribers.

We ask for your patience as we are busier in the winter months whilst we try to cope with extra demand; if the phone is busy, try calling back at less busy times, which tend to be after 11am or after 3pm if it is a routine query. 

Reminder : Lunch hour Surgery closure 1-2pm daily

The phones will divert to the emergency GP mobile from 12.30-2.30pm, the number is available on the surgery message via our normal number. Note: the GP carries this mobile on their home visits - so please respect our request to keep this for emergencies only.

Due to demand, only emergency issues will be dealt with in the afternoons, and the GP clinic will only be interrupted for clinical emergencies. 

Please allow 2 working days (THATS 48HRS) for any outpatient prescription to be processed to ensure patient safety.

It is essential that you give our staff sufficient information to ensure your request is dealt with an appropriate level of urgency and all our team follow a strict confidentiality code for our patients.

Appointments are as follows:

Routine appointments- 10mins only. Up to 2-3 weeks in advance. You can ask for the GP of your choice for a routine appointment but may wait longer for this request.

Book on the Day for urgent or same day problems- the majority are these type

Telephone appointments - There are only a limited number of these on the day now and we would ask you to consider if your query can be better handled by the nurse or reception staff. It may not be possible for the GP to speak to you the same day due to the large volume of requests that GPs get so consider leaving a message for the GP or you can request a telephone call back a few days later for less urgent matters. 

Surgery phone lines now close at 5pm - you can still speak to your GP for emergencies only, via the emergency mobile between 5 and 6pm.

NEWPOSTERNOV

Repeat Prescriptions: You can now order online- it's safe and secure. Ask at reception or contact us- see the link above.

Why not register and get setup to use the online repeat prescription system. It's available 24/7.

St Patricks Day holiday:   The surgery will be closed on Monday 18th March but will remain open during lunchtime for the remainder of that week.

 
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