Noticeboard



We have taken steps to reduce risk of Coronavirus by reverting to telephone triage. This is to protect the most vulnerable of our patients as well as the staff.  When you ring us, our staff will ask you some questions to determine your condition.   Some of these questions may include if you have a temperature or a cough. These questions will help us to determine the best action to take but also helps protect our staff and other vulnerable patients.

Please DO NOT ATTEND THE SURGERY without a prior appointment.

When you do attend for either a GP or nurse appointment, we are also asking that once you have advised of your arrival you then return to your car and you will be called in.   We have closed our waiting room, again in an effort to control the virus.

We would also advise that for the present time we are no longer completing private reports, HGV medicals, life insurance forms etc., and would suggest that you may wish to attend a private clinic for these.

Reminder - we have online ordering for your repeat medicines which is our preferred way for you to order - please ask at reception for your first time unique log in so you can bypass the phone system.

When the Surgery is closed, please contact the GP Out of hours for the Southern Trust area which is 028 3839 9201. For our patients living in the South Eastern Trust Area your number is 028 9260 2204

Reminder to all patients: Please allow 72hrs (that's three full working days ) for repeat prescriptions to be issued.

We want to empower our patients to enable them to care for themselves and their loved ones for minor ailments. The Self Care forum website is designed for patients to access information on managing their symptoms themselves and advising when to seek medical help.

WEBSITE: http://www.selfcareforum.org/ or scroll down for some more information on specific ailments

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Here are links to some common ailments:

1 Sore throat how to treat your sore throat

2 Cough in adults how to manage your cough

3 Sinus infections how to manage a sinus infection yourself

4 Earache how to manage earache symptoms

5 Fever in children how to assess a child with a temperature

Domestic Abuse

Ballyward Surgery GPs and nurses have received specialist training in signposting individuals who have experienced Domestic Abuse or Sexual Violence. The Identification and Referral to Improve Safety group (IRIS) are an organisation who have fully trained personnel and the surgery works in partnership with them.

If you are or have been hurt by someone in your family, male or female, are afraid of someone at home or are in an abusive relationship, or have been raped, sexually assaulted or have experienced childhood sexual abuse, you can talk in private to the doctors, nurses and other staff working here. 

Alternatively some others organisations who may help are:

Helpline 0808 8021414 (managed by Nexus) dsahelpline.org/who-are-we

Lifeline: 0800 808 8000 24/7 www.lifelinehelpline.info

Samaritans: 116 123 24/7 www.samaritans.org/how-we-can-help/contact-samaritan

For anyone who is worried about their own behaviour:

Respect: freephone 0808 802 4040   (Monday - Friday 9am - 5pm) respectphoneline.org.uk/contact-us