We operate a modified appointments system based on need rather than convenience.
Ballyward surgery, like all GP surgeries in the UK, is under extreme pressure for appointments. Therefore we ask that you choose wisely according to need.
Routine appointments are available for the less urgent problems but please be aware that it may not always be with the GP of your choice. We will try and accommodate where possible.
If you feel your problem is more urgent, you can Book on the Day, which opens every day that the surgery is open. Therefore you may find you have to wait a few days before being seen for a routine matter, but if your problem is URGENT or an EMERGENCY, please tell the reception so, and try to give as much information as possible to ensure you are treated in a safe and timely way.
AT BUSY TIMES WE MAY OPERATE A GP PHONE TRIAGE SYSTEM - THIS IS NOT OUR PREFERRED OPTION BUT IT DOES MEAN THAT MOST PATIENTS CAN GET TO SPEAK TO THE DOCTOR THAT DAY TO ARRANGE THE BEST PLAN FOR YOUR CARE.
Consider if the nurse can help with your query, or you can leave a message with our trained reception staff to leave a message for the GP.
GPs are extremely busy people, looking after long term sick and palliative patients, writing referrals, doing child health clinics, actioning hospital letters, speaking to specialists ,checking blood results and writing and checking prescriptions. Not to mention House visits and Practice Meetings!
Lots of small things take up our time meaning we have less time for the things we really want to do - treating our patients. So we are asking for you to CHOOSE WISELY when contacting the GP and consider if you can initiate SELF CARE for your minor ailments so the GP can spend more time with the more vulnerable and really sick patients.
Our trained reception staff adhere to a strict confidentiality policy. If you feel that your problem is of an urgent nature please tell reception staff to help ensure safe and effective care and please give as much detail as you can to facilitate this including giving an up to date contact number.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Appointments with the practice nurses can be booked online.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We always aim to give the best care to our patients and our appointments are a valuable resource which must be used responsibly.