Welcome to the website for Ballyward Surgery
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
There is a simplified version of the site for smart phones which automatically loads if you use a smart phone to look at the site. It's very convenient and easy to use, to request repeat medications and make appointments
IMPORTANT MESSAGE COVID-19/Coronavirus
We have initiated telephone triage since 2nd March to reduce risk to staff and patients and to ensure best clinical care .
Dispensing Patients - The Dispensary is operating as normal and your medicines will take 48hrs (working days ) to process. As of Mon 13rd April we are asking dispensing patients to collect their medicines at the following times so dispensing staff have time to clean surfaces and restock.
Mon -Thur & Fri
10am-12pm and 3pm-5pm
Thur collect 9am-1pm (half day closure)
When you come to collect please use the hatch /window at the side of the surgery and please maintain 2 metre distance from the person in front of you.
We have started a FREE home delivery service for dispensing patients over 70 and those in designated high risk groups as per government guidance . This is a voluntary service for those most in need who cannot arrange for someone else to collect their medications. Deliveries will be Wed and Fri initially .
IF YOU NEED ADVICE ON CORONAVIRUS but are otherwise WELL please phone 111 and select option 1. (NOTE this is for Coronavirus queries only)
The most up to date information can be found at
https://www.publichealth.hscni.net/news/covid-19-coronavirus
A warm welcome to any new patients to the surgery. We are a small rural practice with two part-time GPs in addition to GPs in training whom our own Doctors mentor. You may be offered an appointment with a GP-in-training as well as our main GPs. GPs in training are fully qualified doctors and independant prescribers.
We ask for your patience as we are busier in the winter months whilst we try to cope with extra demand; if the phone is busy, try calling back at less busy times, which tend to be after 11am or after 3pm if it is a routine query.
Reminder : Lunch hour Surgery closure 1-2pm daily
The phones will divert to the emergency GP mobile from 12.30-2.30pm, the number is available on the surgery message via our normal number. Note: the GP carries this mobile on their home visits - so please respect our request to keep this for emergencies only.
Due to demand, only emergency issues will be dealt with in the afternoons, and the GP clinic will only be interrupted for clinical emergencies.
Please allow 2 working days (THATS 48HRS) for any outpatient prescription to be processed to ensure patient safety.
It is essential that you give our staff sufficient information to ensure your request is dealt with an appropriate level of urgency and all our team follow a strict confidentiality code for our patients.
In an effort to protect our patients, we are presently providing telephone triage appointments only. This will reduce the footfall and hopefully the spread of any germs. Again we would ask for your patience at this time.
Surgery phone lines now close at 5pm - you can still speak to your GP for emergencies only, via the emergency mobile between 5 and 6pm.
Repeat Prescriptions: You can now order online- it's safe and secure. Ask at reception or contact us- see the link above.
Why not register and get setup to use the online repeat prescription system. It's available 24/7.
St Patricks Day holiday: The surgery will be closed on Tuesday 17th March but will remain open during lunchtime for the remainder of that week.