Welcome to the website for Ballyward Surgery
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
There is a simplified version of the site for smart phones which automatically loads if you use a smart phone to look at the site. It's very convenient and easy to use, to request repeat medications and make appointments
A warm welcome to any new patients to the surgery. We are a small rural practice with two part-time GPs in addition to GPs in training whom our own Doctors mentor. You may be offered an appointment with a GP-in-training as well as our main GPs. GPs in training are fully qualified doctors and independant prescribers.
We ask for your patience as we are busier in the winter months whilst we try to cope with extra demand; if the phone is busy, try calling back at less busy times, which tend to be after 11am or after 3pm if it is a routine query.
Reminder : Lunch hour Surgery closure 1-2pm daily
The phones will divert to the emergency GP mobile from 12.30-2.30pm, the number is available on the surgery message via our normal number. Note: the GP carries this mobile on their home visits - so please respect our request to keep this for emergencies only.
Due to demand, only emergency issues will be dealt with in the afternoons, and the GP clinic will only be interrupted for clinical emergencies.
Please allow 2 working days (THATS 48HRS) for any outpatient prescription to be processed to ensure patient safety.
It is essential that you give our staff sufficient information to ensure your request is dealt with an appropriate level of urgency and all our team follow a strict confidentiality code for our patients.
Appointments are as follows:
Routine appointments- 10mins only. Up to 2-3 weeks in advance. You can ask for the GP of your choice for a routine appointment but may wait longer for this request.
Book on the Day for urgent or same day problems- the majority are these type
Telephone appointments - There are only a limited number of these on the day now and we would ask you to consider if your query can be better handled by the nurse or reception staff. It may not be possible for the GP to speak to you the same day due to the large volume of requests that GPs get so consider leaving a message for the GP or you can request a telephone call back a few days later for less urgent matters.
Surgery phone lines now close at 5pm - you can still speak to your GP for emergencies only, via the emergency mobile between 5 and 6pm.
Repeat Prescriptions: You can now order online- it's safe and secure. Ask at reception or contact us- see the link above.
Why not register and get setup to use the online repeat prescription system. It's available 24/7.
St Patricks Day holiday: The surgery will be closed on Monday 18th March but will remain open during lunchtime for the remainder of that week.